98ok Frequently Asked Questions
Everything you need to know about registration, bKash and Nagad deposits, withdrawals, cricket betting, slots, bonuses, and account safety — answered clearly for players in Bangladesh.
This page brings together the most common questions asked by 98ok players across Bangladesh — from Dhaka and Chittagong to Sylhet, Khulna, and Rajshahi. Whether you are new to the platform or a returning player with a specific query, the answers below cover account setup, payments via bKash, Nagad, and Rocket, game rules, bonus terms, and how to stay safe while playing. Use the category links below to jump straight to the topic you need.
Account & Registration
Creating a 98ok account takes less than two minutes. Visit the 98ok Login page, click the registration option, and fill in your mobile number, a secure password, and your date of birth. You must be 21 years of age or older to register. After submitting, you will receive a one-time password (OTP) via SMS to verify your mobile number, after which your account is active and ready to use.
98ok requires a valid government-issued photo ID to complete KYC verification. Accepted documents include a National ID Card (NID), passport, or driving licence issued in Bangladesh. You will also need to submit a selfie holding the document. KYC is mandatory before your first withdrawal and is typically reviewed within 24 hours of submission.
The minimum age to register and play on 98ok is 21 years. This applies to all players in Bangladesh without exception. Any account found to belong to a person under 21 will be immediately closed and any deposited funds returned to the source payment method. 98ok enforces this policy strictly during KYC review.
To reset your 98ok password, go to the login page and click "Forgot Password". Enter the mobile number registered to your account and you will receive an OTP via SMS. Use that OTP to set a new password. If your registered number is no longer accessible, contact the 98ok support team at [email protected] with your account details for manual verification and recovery.
No — each player is permitted to hold exactly one active 98ok account. Duplicate accounts are a violation of the Terms and Conditions and will result in the closure of all associated accounts along with forfeiture of any bonus funds. If you believe your account has been incorrectly flagged as a duplicate, contact [email protected] to resolve the issue.
To request permanent account closure, email [email protected] with the subject line "Account Closure Request" from your registered email address. The 98ok team will process the closure within 48 hours. Any remaining real-money balance will be returned to your registered payment method. If you are closing your account due to gambling concerns, consider the self-exclusion option on the Responsible Gaming page instead.
Deposits & Withdrawals
To deposit via bKash on 98ok, log in to your account, go to the Deposit section, and select bKash as your payment method. You will be given a 98ok agent bKash number and a unique transaction reference code. Send your deposit amount from your personal bKash app to that number, entering the reference code in the payment note. The deposit is credited to your 98ok account within a few minutes of payment confirmation.
bKash deposits on 98ok are typically credited within 5 to 15 minutes of the transaction being completed. During peak hours — particularly on BPL match days or major IPL fixtures — processing may take up to 30 minutes. If your deposit has not appeared after 30 minutes, contact 98ok support at [email protected] with your bKash transaction ID and the deposit amount.
The minimum deposit amount on 98ok is ৳200 BDT. This applies across all supported payment methods including bKash, Nagad, Rocket, Upay, and bank transfer. There is no maximum deposit limit set by 98ok, though individual payment providers such as bKash and Nagad impose their own per-transaction ceilings. For large deposits, consider splitting across multiple transactions or using Dutch-Bangla Bank or BRAC Bank transfer.
The minimum withdrawal amount on 98ok is ৳500 BDT. Withdrawals below this threshold cannot be processed. There is no fee charged by 98ok on standard withdrawals, though your mobile banking provider (bKash, Nagad, Rocket) may apply their own cash-out charges. Withdrawals require completed KYC verification before they can be approved.
Nagad withdrawals from 98ok are typically processed within 1 to 4 hours during business hours (Bangladesh Standard Time, UTC+6). Withdrawals submitted after 10 PM BST may be processed the following morning. Processing time depends on KYC status, active bonus wagering requirements, and any pending security review. If your withdrawal has been pending for more than 6 hours, contact [email protected].
98ok does not charge any platform-side fee on deposits or withdrawals. However, third-party payment providers — including bKash, Nagad, and Rocket — apply their own standard transaction and cash-out fees as per their published rate schedules. Bank transfer withdrawals via Dutch-Bangla Bank, BRAC Bank, or City Bank may take 1-3 business days and are also subject to the bank's standard transfer fees.
Games & Gameplay
Yes — 98ok offers betting markets on Bangladesh Premier League (BPL) matches, including match winner, top batsman, total runs, over/under, and live in-play markets during the tournament. Coverage extends to IPL, T20 World Cup, ICC events, and ODI series featuring the Bangladesh Tigers. Cricket betting is one of 98ok's most popular categories, with updated odds available from the Cricket section.
98ok hosts hundreds of slot games from leading providers including Pragmatic Play, NetEnt, Microgaming, and Spribe. The library includes classic 3-reel slots, video slots with bonus rounds, progressive jackpot slots, and crash-style games. All slots on 98ok use certified Random Number Generator (RNG) technology to ensure fair and unpredictable outcomes on every spin.
Yes — 98ok is fully optimised for mobile browsers on both Android and iOS devices. You can access all games, betting markets, deposits, and withdrawals directly from your smartphone browser without downloading any app. The platform uses a responsive layout that adjusts automatically to your screen size, providing the same experience on mobile as on desktop.
RTP varies by game and provider on 98ok. Most slots from Pragmatic Play and NetEnt carry RTPs between 94% and 97%. RTP is a long-term statistical average across millions of spins and does not predict outcomes for individual sessions. 98ok only hosts games from certified providers whose RTP figures are independently verified, ensuring transparency and fair play for all players.
Teen Patti Joker is a popular South Asian card game available on 98ok that combines the traditional Teen Patti hand-ranking system with joker wild cards to create faster, higher-variance rounds. It is played against the dealer rather than other players. 98ok offers both RNG-based and live dealer versions of Teen Patti Joker, the latter streamed in real time from professional studio environments.
Bonuses & Promotions
The 98ok welcome bonus is available to all newly registered players on their first qualifying deposit. The bonus matches a percentage of your initial deposit up to a specified amount in BDT. To claim it, make your first deposit after registration — the bonus is credited automatically. Check the current bonus terms in the Promotions section of your account, as the specific percentage and maximum bonus amount are updated periodically.
Wagering requirements on 98ok bonuses specify how many times you must bet the bonus amount before it can be withdrawn as real money. For example, a ৳1,000 bonus with a 20x wagering requirement means you must place ৳20,000 in total bets before the bonus converts to withdrawable funds. Not all games contribute equally — slots typically count 100%, while live casino and sports bets may contribute at lower rates as specified in individual bonus terms.
Yes — most bonuses on 98ok carry an expiry period, typically 7 to 30 days from the date the bonus is credited to your account. If wagering requirements are not met within the expiry window, the bonus and any winnings generated from it are forfeited. Expiry timers are visible in the Bonuses section of your 98ok account. Always review the specific terms attached to each promotion before claiming.
98ok rewards regular players through an ongoing loyalty program where points are accumulated with every qualifying bet placed on the platform. Points can be exchanged for bonus credits, free spins, or cashback rewards depending on your current tier. Higher tiers unlock faster withdrawal processing, dedicated support access, and exclusive seasonal promotions tied to events like Eid, Pohela Boishakh, and major cricket tournaments including IPL and BPL.
Safety & Responsible Gaming
98ok operates as a safe and reliable platform protected by SSL encryption on all pages, meaning your personal data and payment details are transmitted securely. All games use certified RNG technology audited by independent testing labs for fair play. Player funds are held separately from operational funds. The platform enforces strict KYC identity verification to prevent fraud and protect the integrity of all accounts.
98ok protects player data using SSL/TLS encryption across all platform pages and API connections. Personal information collected during registration and KYC is stored securely and never sold to third parties. Access to account data is restricted to authorised 98ok staff on a need-to-know basis. For full details on data handling practices, please review the Privacy Policy on the 98ok website.
98ok provides a comprehensive set of responsible gaming tools including deposit limits (daily, weekly, monthly), loss limits, session time limits, reality check reminders, time-out periods (24 hours to 30 days), and permanent self-exclusion. All tools are accessible from the Responsible Gaming section of your account settings. Restrictive changes take effect immediately; limit increases carry a 48-hour cooling-off period.
If you feel that gambling is affecting your finances, relationships, or mental health, 98ok strongly encourages you to act immediately. Use the self-exclusion or time-out tools in your account settings, or contact the 98ok support team at [email protected] for a confidential conversation. Taking a break is always the right choice, and 98ok will never penalise a player for requesting help or activating a restriction.
Built for Bangladesh Players
Six reasons why thousands of players across Dhaka, Chittagong, Sylhet, and beyond trust 98ok for online betting and casino gaming.
bKash & Nagad Payments
Deposit and withdraw instantly using bKash, Nagad, Rocket, and Upay — the payment methods Bangladeshi players actually use, with no hidden platform fees.
Full BPL & IPL Coverage
Bet on every BPL, IPL, T20 World Cup, and Bangladesh Tigers match with live in-play markets, competitive odds, and real-time score updates throughout each fixture.
SSL-Secured Platform
Every page on 98ok is protected by SSL/TLS encryption. Your personal data, payment details, and account activity are secured end-to-end on every session.
Certified Fair Games
All 98ok slots and casino games use independently audited RNG technology from providers including Pragmatic Play, NetEnt, Evolution Gaming, and Microgaming.
Mobile-Ready, No App Needed
Play the full 98ok experience directly from your Android or iOS browser. No app download required — the responsive platform works seamlessly on any screen size.
Responsible Gaming Tools
Set your own deposit limits, loss limits, and time-out periods at any time. 98ok prioritises player wellbeing and enforces a strict 21+ age policy across all accounts.
Can't Find Your Answer?
If your question is not covered in the sections above, the 98ok support team is available to help. Reach out via email and a member of the team will respond within 24 hours (Bangladesh Standard Time, UTC+6).
Email Support
Send your query directly to the 98ok support team. Please include your registered mobile number and a clear description of your issue so the team can assist you as efficiently as possible.
Ready to Start Playing on 98ok?
Explore cricket betting, live casino, slots, Teen Patti Joker, and lottery games — all in Bangladeshi Taka with instant bKash and Nagad deposits. For players aged 21 and above.