98ok Privacy Policy
At 98ok, protecting your personal data is a responsibility we take seriously. This Privacy Policy explains in plain, formal terms exactly what information we collect, why we collect it, how it is used, and the rights you hold over your own data as a player on the 98ok platform.
How 98ok Protects Your Privacy
SSL Encryption
Every piece of data transmitted between your device and the 98ok platform is protected by industry-standard SSL encryption. Your login credentials, payment details, and personal information are never sent in plain text.
Minimal Data Collection
98ok collects only the data that is strictly necessary to operate your account, process transactions in Bangladeshi Taka (৳), and comply with our platform's identity verification requirements. We do not collect data for its own sake.
No Third-Party Marketing Sales
98ok does not sell, rent, or trade your personal data to any unaffiliated third party for advertising or marketing purposes. Your data stays within the 98ok ecosystem and its trusted service providers only.
Your Control
You retain the right to access, correct, or request deletion of your personal data at any time. These rights are exercisable by contacting [email protected], and 98ok is committed to responding within a reasonable timeframe.
Secure Payment Processing
Payment data — including bKash, Nagad, Rocket, and bank card details — is handled through encrypted channels. 98ok does not store full card numbers or mobile banking PINs on its servers at any point.
Transparent Updates
Whenever 98ok makes a material change to this Privacy Policy, registered players are notified via the platform and, where appropriate, by email. The effective date at the top of this document is always kept current so you know exactly which version applies.
Please Read Carefully: This Privacy Policy explains how 98ok collects, uses, stores, and protects the personal data of players registered on the 98ok platform. By creating an account or using any service on the 98ok platform, you confirm that you have read and understood this policy and consent to the processing of your personal data as described herein.
01 Introduction
98ok operates as a trusted online betting and casino platform serving players across Bangladesh. The 98ok platform is accessible at https://98ok.io and all associated subdomains (collectively referred to as "the Platform"). In providing our services — including cricket betting, live casino, slot games, Teen Patti, lottery, and related features — 98ok necessarily collects and processes certain categories of personal data relating to our registered players.
This Privacy Policy sets out, in clear and formal terms, the categories of personal data that 98ok collects, the purposes for which that data is processed, the legal basis for each processing activity, the circumstances under which data may be shared with third parties, the rights that players hold over their own data, and the measures 98ok employs to keep personal data secure.
This Privacy Policy applies to all registered users of the 98ok Platform and to any individual who interacts with the Platform in any capacity, including visitors who browse without registering an account. It forms an integral part of the 98ok Terms & Conditions. Words and expressions defined in the Terms & Conditions carry the same meaning in this Privacy Policy unless otherwise specified.
All data processing described in this Privacy Policy is conducted in accordance with the principle of data minimisation: 98ok collects only what is necessary, retains it only as long as needed, and processes it only for the purposes stated in this document.
02 Data We Collect
98ok collects personal data through several channels: directly from you when you register an account or interact with the Platform; automatically through your use of the Platform; and, in limited circumstances, from third-party identity verification and payment service providers. The categories of personal data collected are described below.
2.1 Registration Data
When you create an account on the 98ok Platform, you are required to provide the following information:
- Full legal name (as it appears on your government-issued identification document)
- Date of birth (to verify that you meet the 21+ age requirement)
- Residential address (including city — e.g., Dhaka, Chittagong, Sylhet, Khulna, or other Bangladeshi cities)
- Valid email address
- Mobile phone number
- Preferred payment method (e.g., bKash number, Nagad number, Rocket number, or bank account details)
- Username and password (passwords are stored in hashed, irreversible form)
2.2 Identity Verification (KYC) Data
As part of our Know Your Customer (KYC) verification process — required prior to withdrawal processing and in certain other circumstances — 98ok may collect copies of the following documents:
- National Identity Card (NID) issued by the Bangladesh Election Commission
- Passport (biographical data page)
- Birth Registration Certificate
- Proof of residential address (e.g., utility bill, bank statement dated within 90 days)
- Proof of payment method ownership (e.g., screenshot of bKash or Nagad account registration screen)
2.3 Transaction Data
98ok records all financial transactions conducted through your account, including:
- Deposit amounts, timestamps, and payment method used
- Withdrawal requests, processing status, and destination payment method
- All wagers placed, including game/market type, stake amount (in ৳), odds, and settlement outcome
- Bonus credits issued, wagering progress, and bonus expiry events
2.4 Technical and Usage Data
When you access the 98ok Platform, certain technical data is collected automatically by our servers and analytics systems:
- IP address and approximate geographic location derived from IP
- Device type, operating system, and browser version
- Session start and end times (recorded in Bangladesh Standard Time, BST UTC+6)
- Pages visited, features accessed, and navigation path within the Platform
- Error logs and crash reports (used solely for platform stability and debugging)
2.5 Communications Data
If you contact the 98ok support team — via email at [email protected] or through the in-platform messaging system — 98ok retains records of those communications, including the content of messages, timestamps, and the nature of the query or complaint, for the purpose of resolving your matter and improving service quality.
Note: 98ok does not collect sensitive special-category personal data such as racial or ethnic origin, political opinions, religious beliefs, biometric data (other than identity document photographs required for KYC), or health data, except where you voluntarily disclose health-related information in the context of a responsible gaming self-exclusion or deposit-limit request.
03 How We Use Your Data
98ok uses the personal data collected for the following specific, documented purposes. Data is not processed for any purpose that is incompatible with the purpose for which it was originally collected.
| Purpose | Data Categories Used |
|---|---|
| Account creation and management | Registration data, technical data |
| Identity and age verification (KYC) | Registration data, KYC documents |
| Processing deposits and withdrawals | Registration data, transaction data, KYC documents |
| Calculating and settling wagers | Transaction data, account data |
| Fraud detection and prevention | Transaction data, technical data, communications data |
| Anti-money laundering (AML) compliance | Registration data, KYC documents, transaction data |
| Responsible gaming monitoring | Transaction data, technical/usage data |
| Customer support and dispute resolution | Communications data, registration data, transaction data |
| Platform security and abuse prevention | Technical data, transaction data |
| Service improvement and analytics | Technical/usage data (aggregated and anonymised) |
| Sending transactional notifications | Registration data (email / mobile number) |
98ok does not use personal data for automated decision-making that produces legal or similarly significant effects on players, except where such processing is necessary to fulfil our anti-fraud and AML obligations, in which case players retain the right to request human review of any automated decision.
04 Legal Basis for Processing
Every processing activity carried out by 98ok is grounded in one of the following legal bases:
- Contractual necessity: Processing required to register your account, verify your identity, process deposits and withdrawals in Bangladeshi Taka (৳), settle wagers, and provide the core services of the 98ok Platform as described in the Terms & Conditions.
- Legitimate interests: Processing carried out to detect and prevent fraud, prevent multi-accounting and platform abuse, maintain platform security, improve service performance through aggregated analytics, and protect the integrity of games and betting markets.
- Legal obligation: Processing required to comply with applicable anti-money laundering regulations, financial crime reporting obligations, and any lawful order from a competent authority requiring disclosure of player data.
- Consent: Where 98ok sends optional promotional communications (e.g., bonus offer notifications), this is done on the basis of your consent, which you may withdraw at any time by updating your communication preferences within your account settings or by contacting [email protected].
05 Data Sharing and Disclosure
5.1 Service Providers
98ok shares personal data with a limited number of trusted third-party service providers who perform functions on our behalf. These include payment processing partners (such as the operators of bKash, Nagad, Rocket, and Upay integrations), identity verification and KYC processing services, game content providers (including Pragmatic Play, Microgaming, NetEnt, Spribe, Evolution Gaming, and Ezugi, whose games are hosted on the Platform under licence), IT infrastructure and cloud hosting providers, and fraud and risk management services. All third-party service providers are required to handle personal data in a manner consistent with this Privacy Policy and may not use it for any purpose beyond the specific service they provide to 98ok.
5.2 Legal and Regulatory Disclosures
98ok may disclose personal data to competent governmental or regulatory authorities, law enforcement agencies, or courts where required to do so by applicable law, by a valid legal process (such as a court order), or where 98ok determines in good faith that such disclosure is necessary to protect the rights, property, or safety of 98ok, its players, or the public. In such cases, 98ok will disclose only the minimum data necessary to fulfil the legal obligation.
5.3 Business Transfers
In the event that 98ok undergoes a merger, acquisition, restructuring, or sale of assets, personal data held by 98ok may be transferred to the successor entity as part of that transaction. Players will be notified of any such transfer and of any material change to this Privacy Policy that results from it, prior to the effective date of the transfer.
5.4 No Sale of Personal Data
98ok does not, and will not, sell, rent, lease, or otherwise commercially exploit personal data relating to registered players for the benefit of unaffiliated third parties. Your data is not a product.
06 Cookies & Tracking Technologies
6.1 What Are Cookies
The 98ok Platform uses cookies and similar tracking technologies (including session tokens, local storage objects, and web beacons) to operate certain core functions of the Platform and to understand how players use our services. A cookie is a small text file placed on your device by a website server when you visit it.
6.2 Types of Cookies Used
- Essential cookies: Required for the Platform to function correctly. These include session authentication tokens that keep you logged in, security cookies that help identify and prevent fraudulent access, and cookies that remember your language and currency preferences. Essential cookies cannot be disabled without impairing your ability to use the Platform.
- Analytics cookies: Used to collect aggregated, anonymised data about how players navigate the Platform, which games are most accessed, and where technical errors occur. This information is used solely to improve the Platform and does not identify individual players.
- Preference cookies: Store your personal preferences on the Platform, such as display settings or game volume, to improve your experience on return visits.
6.3 Managing Cookies
You may configure your browser to refuse or delete non-essential cookies at any time. Please note that disabling essential cookies will prevent certain core functions of the 98ok Platform from operating correctly, including account login and session security. Instructions for managing cookies are available in the settings of all major browsers.
07 Data Retention
98ok retains personal data for the period necessary to fulfil the purposes set out in this Privacy Policy, after which it is securely deleted or anonymised. The specific retention periods applied by 98ok are as follows:
- Active account data: Retained for the full duration of your account's active status on the 98ok Platform.
- Transaction records: Retained for a minimum of 5 years from the date of the transaction, in order to comply with financial record-keeping and AML obligations.
- KYC documents: Retained for a minimum of 5 years from the date of account closure or the date on which the KYC verification was conducted, whichever is later.
- Support communications: Retained for 2 years from the date of the last communication in a given support thread, or for the duration of any unresolved dispute.
- Technical and usage data: Retained in identifiable form for up to 12 months; thereafter anonymised and retained indefinitely for aggregate analytics purposes.
- Closed account data: Core registration and transaction data is retained for 5 years following account closure to fulfil regulatory obligations; all other data is deleted within 90 days of account closure.
Upon expiry of the applicable retention period, personal data is securely deleted using industry-standard deletion procedures, or anonymised in such a manner that it can no longer be associated with any identifiable individual.
08 Data Security
98ok employs a layered set of technical and organisational security measures designed to protect personal data against unauthorised access, accidental loss, destruction, alteration, or disclosure. These measures include:
- SSL/TLS encryption: All data transmitted between your device and the 98ok Platform is encrypted using SSL/TLS protocols. This applies to all account interactions, payment processing, and communications with the support system.
- Password hashing: Account passwords are stored exclusively in hashed, salted, irreversible form. 98ok staff cannot retrieve your password in plain text; if your password is lost, it must be reset rather than recovered.
- Access controls: Access to personal data within 98ok's internal systems is restricted to employees and contractors who require it to perform their legitimate job functions. All access is logged and audited.
- Secure payment infrastructure: Payment data — including bKash, Nagad, Rocket, Upay, and bank card details — is handled through encrypted payment gateways. 98ok does not store full payment card numbers or mobile banking PINs on its own servers.
- Incident response: In the event of a data security incident that affects your personal data, 98ok will notify affected players within a reasonable timeframe and will take all practicable steps to contain the incident and prevent recurrence.
Your Responsibility: While 98ok implements robust security measures, the security of your account also depends on your own actions. You are responsible for keeping your login credentials confidential and for using a strong, unique password. Do not share your account password or login details with any third party. If you suspect unauthorised access to your account, contact [email protected] immediately.
09 Your Rights Over Your Personal Data
As a registered player on the 98ok Platform, you hold the following rights with respect to your personal data. To exercise any of these rights, contact 98ok at [email protected]. 98ok will acknowledge your request within 5 business days and will respond substantively within 30 calendar days.
Right of Access
You have the right to request a copy of all personal data that 98ok holds about you. Upon a verified access request, 98ok will provide a summary of your data in a readable format, along with information about the purposes for which it is processed and the categories of recipients with whom it has been shared.
Right of Rectification
If any personal data that 98ok holds about you is inaccurate or incomplete, you have the right to request that it be corrected. You may update certain account details directly within your account settings; for changes that require document verification (such as a legal name change), please contact [email protected].
Right of Erasure
You may request the deletion of your personal data where it is no longer necessary for the purpose for which it was collected, where you withdraw consent (and no other legal basis applies), or where the data has been unlawfully processed. This right is subject to 98ok's legal retention obligations — data that must be retained to comply with financial regulation cannot be erased upon request.
Right to Restrict Processing
You have the right to request that 98ok restricts the processing of your personal data in certain circumstances — for example, while a correction request is being assessed, or where you have objected to processing and a determination of legitimate grounds is pending.
Right to Data Portability
Where processing is based on your consent or on contractual necessity, and is carried out by automated means, you have the right to receive a copy of your personal data in a structured, commonly used, machine-readable format.
Right to Object
You have the right to object to the processing of your personal data where that processing is based on 98ok's legitimate interests. 98ok will cease the relevant processing unless it can demonstrate compelling legitimate grounds that override your interests, rights, and freedoms.
10 Children and Minors
The 98ok Platform is strictly intended for adults aged 21 years and above. 98ok does not knowingly collect personal data from any individual under the age of 21. If you are under 21 years of age, you are not permitted to register an account or use any service on the 98ok Platform, and you must not submit any personal data to this Platform.
If 98ok becomes aware that personal data has been collected from an individual under the age of 21, all such data will be immediately deleted, the associated account will be permanently closed, and any deposited funds will be returned to the source payment method following verification. If you are a parent or guardian and believe that a minor in your care has registered on the 98ok Platform, please contact [email protected] immediately so that appropriate action can be taken without delay.
98ok strongly encourages parents and guardians of young people to make use of parental control software and to maintain open conversations with young people about the risks associated with online gambling.
11 Third-Party Links
The 98ok Platform does not contain links to external third-party websites. The Platform is a self-contained environment, and all content, games, and services accessible through the Platform are either operated directly by 98ok or provided under licence by vetted game studio partners (including Pragmatic Play, Microgaming, NetEnt, Spribe, Evolution Gaming, and Ezugi). These game providers operate within the 98ok Platform environment and are subject to data processing agreements consistent with this Privacy Policy.
If, in future, 98ok introduces links to external resources, this Privacy Policy will be updated to reflect that change, and players will be notified in accordance with Section 12 of this Policy. 98ok accepts no responsibility for the privacy practices of any external website or service that may be linked to or from the Platform without 98ok's explicit authorisation.
12 Amendments to This Privacy Policy
98ok reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, changes in applicable law, or improvements to the way we describe our practices. The "Last Updated" date at the top of this document will be revised whenever a new version of the Privacy Policy takes effect.
Where amendments are material — meaning they meaningfully change the nature of the data we collect, the purposes for which we use it, or your rights as a data subject — 98ok will provide advance notice to registered players by posting a prominent notice on the Platform and, where appropriate, by sending an email notification to the address registered on your account. Your continued use of the Platform following the effective date of any amended Privacy Policy constitutes your acknowledgement of, and agreement to, the updated terms.
If you do not accept the revised Privacy Policy, you should cease using the Platform and may close your account in accordance with the account closure procedure described in Section 14.1 of the Terms & Conditions.
13 Contact Us
If you have any questions, concerns, or requests relating to this Privacy Policy or to the personal data that 98ok holds about you, please contact the 98ok data support team using the details below. All correspondence will be handled in English and responses will be provided within 5 business days under normal operating conditions.
Support Email: [email protected]
Operating Hours: 24 hours a day, 7 days a week
Time Zone: Bangladesh Standard Time (BST, UTC+6)
For matters specifically related to data subject rights requests (access, rectification, erasure, portability, restriction, or objection), please include "Data Rights Request" in the subject line of your email, together with your registered username and a brief description of your request. This will help ensure your request is routed to the appropriate team member promptly.
For responsible gaming support, self-exclusion requests, or deposit limit adjustments, please visit our Responsible Gaming page for dedicated guidance and direct support options available to all 98ok players in Bangladesh.
Ready to Play Responsibly on 98ok?
Your privacy is protected at every step on the 98ok platform. If you have reviewed our Privacy Policy and are comfortable with how we handle your data, explore our games or visit our FAQ for quick answers to common questions from players across Bangladesh.