Responsible Gaming at 98ok
98ok believes that gambling should always be an enjoyable leisure activity — never a source of harm, stress, or financial hardship. This page outlines the tools, policies, and support resources that 98ok provides to help every player across Bangladesh make informed, responsible decisions about their gaming habits.
Gaming Should Be Fun — Not a Problem
At 98ok, responsible gaming is not a checkbox — it is a core part of how we operate. The vast majority of players who visit the 98ok platform enjoy cricket betting, slots, Teen Patti, and casino games purely for entertainment. We want to keep it that way, and we actively invest in the tools and awareness resources that help players stay in control.
Gambling is inherently a risk-based activity. Over time and at scale, the house holds a statistical edge across all games. This means that gambling is not, and should never be treated as, a reliable method of generating income, clearing debts, or solving financial problems. Players who approach the 98ok platform with realistic expectations — treating every session as entertainment with an associated cost — are far better positioned to enjoy the experience without harm.
If you feel that gambling is beginning to affect your daily life, your relationships, your work, or your finances, we strongly encourage you to use the self-management tools described on this page, or to contact the 98ok support team at [email protected] for guidance. Help is always available, and there is no stigma in asking for it.
Important Notice: Gambling carries financial risk. Never wager more than you can comfortably afford to lose. If gambling is causing distress, financial difficulty, or conflict in your personal relationships, please use the support tools available through this page or contact us directly at [email protected].
Did You Know? Setting a deposit limit before you start playing is one of the most effective ways to keep your gambling within a budget you are comfortable with. 98ok makes this easy to configure directly from your account settings.
Track Your Time: Long gaming sessions can make it easy to lose track of how much time has passed. 98ok's session time reminders help you stay aware of how long you have been playing so you can make conscious decisions about when to stop.
Six Ways 98ok Keeps You in Control
98ok provides a comprehensive set of responsible gaming features. Every tool listed below is available to all registered players in Bangladesh at no cost and with no penalties for use.
Deposit Limits
Set a maximum deposit amount per day, week, or month in Bangladeshi Taka (৳). Once your chosen limit is reached, no further deposits are accepted until the limit period resets. Limits can be lowered at any time with immediate effect; increases take 48 hours to activate, giving you time to reconsider.
Session Time Limits
Define a maximum continuous play session length. When your session reaches the limit you have set, you will receive a notification and the option to end the session. This tool is particularly effective for preventing the kind of extended play that can lead to impulsive decision-making.
Reality Checks
Enable regular on-screen reminders that display how long you have been playing and your net win/loss position during the current session. Reality checks are a simple but powerful tool for maintaining an honest picture of your activity and making informed choices about continuing or stopping.
Time-Out (Short Break)
If you feel you need a short break from gambling, the 98ok time-out feature allows you to suspend your account for a defined period of 24 hours, 48 hours, 7 days, or 30 days. During a time-out, you cannot log in, deposit, or place any wagers. The break takes effect immediately upon request.
Self-Exclusion
For players who need a longer or permanent break, 98ok offers a formal self-exclusion option. Self-exclusion suspends your account for a minimum period of 6 months and up to permanent exclusion. During this period, all marketing communications are also suppressed. Self-exclusion requests are processed within 24 hours of submission.
Loss Limits
In addition to deposit limits, 98ok allows you to set a maximum loss threshold per day, week, or month. Once your net losses reach the limit you have set, your betting access is suspended for the remainder of that period. This ensures that a bad run cannot spiral beyond the amount you were comfortable risking when you set the limit.
How to Activate Responsible Gaming Tools
All responsible gaming controls on the 98ok platform are accessible directly from your account settings. No need to contact support for most tools — you can activate them yourself in seconds.
Log in to your 98ok account and navigate to the Account Settings section from your profile menu.
Select "Responsible Gaming" from the settings menu to view all available player protection tools.
Choose the tool you want to activate — deposit limit, loss limit, session limit, reality check, time-out, or self-exclusion.
Set your preferred parameters (e.g., ৳5,000 per week deposit limit, 2-hour session limit) and confirm your choice.
The setting takes effect immediately for restrictive changes. Relaxations (e.g., increasing a limit) require a 48-hour cooling-off period before becoming active.
Requesting Self-Exclusion at 98ok
Self-exclusion is the right choice if you feel that time-out periods or deposit limits alone are not sufficient to keep your gambling under control. When you self-exclude from the 98ok platform, the following actions are taken on your account:
Account Access Suspended
Your ability to log in, deposit funds, and place wagers is suspended immediately upon submission of a self-exclusion request. The suspension takes full effect within 24 hours of the request being processed by the 98ok team.
No Promotional Contact
All bonus offers, promotional emails, and marketing messages are immediately suppressed. You will not receive any communications encouraging you to return to the platform during your self-exclusion period.
Account Balance Returned
Any remaining real-money balance in your account at the time of self-exclusion will be returned to your registered payment method (bKash, Nagad, Rocket, or bank account) within 5 business days.
Important: Self-exclusion is a serious commitment. 98ok enforces it rigorously. Attempts to create new accounts or circumvent a self-exclusion will result in permanent closure of all associated accounts and forfeiture of any funds deposited in breach of the exclusion. If you need help with self-exclusion, email [email protected] immediately.
Warning Signs of Problem Gambling
Problem gambling can develop gradually and is not always obvious to the person affected. The following warning signs are commonly associated with gambling becoming harmful. If you recognise several of these in your own behaviour, we encourage you to seek help.
Chasing losses: Increasing the size of bets or continuing to play in an attempt to recover money already lost in a session.
Loss of time awareness: Regularly losing track of how long a gambling session has lasted, or playing for significantly longer than originally intended.
Gambling with essential money: Using funds allocated for rent, utilities, food, medical expenses, or other necessities to fund gambling activity.
Social withdrawal: Reducing time spent with family, friends, or colleagues in favour of gambling, or lying to loved ones about the amount of time or money spent gambling.
Mood dependency: Feeling restless, irritable, or anxious when not gambling; using gambling as a way to cope with stress, depression, or boredom.
Failed attempts to stop: Making repeated, genuine efforts to reduce gambling activity or stop entirely but finding it difficult or impossible to follow through.
Ask Yourself These Questions
The following questions are adapted from widely used responsible gaming self-assessment tools. Answer them honestly. If you answer "yes" to three or more, consider reaching out for support.
Have you ever bet more money than you could comfortably afford to lose?
Have you ever lied to a family member or friend about how much you gamble or how much money you have lost?
Have you ever borrowed money — from friends, family, or a lender — specifically to fund gambling?
Do you feel a strong compulsion to keep playing after a losing streak in order to win your money back?
Has gambling caused arguments, tension, or serious concern among your family members or close friends?
Have you ever missed work, study, or an important personal commitment because of gambling?
Do you find it difficult to stop gambling once you have started, even when you originally intended to play only for a short time?
Have you ever felt depressed, guilty, or ashamed after a gambling session?
If you answered "yes" to three or more of the above questions, please consider using the self-exclusion or time-out tools available in your 98ok account settings, or contact our support team at [email protected] for a confidential conversation about your options.
Support Is Always Available
If you are concerned about your own gambling or the gambling of someone close to you, do not hesitate to reach out. The 98ok support team is available around the clock, seven days a week, to help players in Bangladesh access the responsible gaming tools they need.
Email Support
Send a message to the 98ok responsible gaming team at any hour. All correspondence is treated with strict confidentiality. Include "Responsible Gaming Request" in your subject line and describe your situation briefly so the right team member can assist you promptly.
[email protected]In-Platform Messaging
Logged-in players can use the in-platform messaging system to contact the support team directly. Navigate to Help & Support within your account dashboard and submit a responsible gaming request. Responses are delivered within 2 hours during peak operating times (Bangladesh Standard Time, BST UTC+6).
Available 24 / 7Account Self-Management
Many responsible gaming actions — including setting deposit limits, activating reality checks, and initiating a time-out — can be performed directly within your account settings without needing to contact support. Log in and visit the Responsible Gaming section of your profile to get started immediately.
Account Settings PanelA Note on Confidentiality: All responsible gaming requests submitted to 98ok — whether by email or through the in-platform system — are handled with complete confidentiality by a dedicated team. Your request will not affect your account standing in any way other than the specific restriction you have asked for. Seeking help is a sign of strength, and 98ok is committed to supporting every player who reaches out. Players in Bangladesh can also seek additional guidance from family counselling resources and mental health services available through public health channels in Dhaka, Chittagong, Sylhet, and other major cities.
Protecting Young People from Online Gambling
98ok takes underage access extremely seriously. Our platform requires all registered players to be 21 years of age or older, and we verify this through our KYC identity verification process. However, we also recognise that parents and guardians play a vital role in preventing minors from accessing online gambling platforms.
We recommend the following steps for families in Bangladesh to help protect young people from accessing the 98ok platform or any other online gambling service:
Use parental control software on shared home devices. Many routers and mobile devices include built-in content filtering that can be configured to block gambling websites.
Keep your 98ok login credentials private. Never share your username, password, or one-time passwords (OTPs) with anyone, including young family members.
Secure your bKash, Nagad, and Rocket accounts with strong PINs and enable transaction notifications so you are alerted to any unexpected activity.
Talk openly with young people about the risks of gambling. Honest conversations are one of the most effective forms of prevention.
The 98ok Responsible Gaming Charter
The following principles guide every responsible gaming decision made at 98ok:
Player Welfare Before Revenue
When a player signals distress or requests a restriction, 98ok acts immediately — regardless of the player's account value or betting volume. No commercial consideration overrides a player's welfare.
Transparent Odds
98ok does not misrepresent the statistical outcomes of games. All games are powered by certified RNG technology, and house edge information is available for review.
No Targeting of Vulnerable Players
Players who have activated responsible gaming tools or who show behavioural indicators of distress are never targeted with bonus offers or promotional incentives.
Play Responsibly — Enjoy 98ok at Its Best
98ok is committed to providing a safe, fair, and enjoyable gaming environment for every player in Bangladesh. If you are comfortable with our responsible gaming policies and ready to explore our games, visit the 98ok Casino, check out cricket betting, or browse our full FAQ for quick answers to common player questions.